Service Management & ITIL®

In this part of our website, we provide basic professional information on Service Management (Service Management), a o ITIL®, a collection of best practices in the field of service management.

You can learn why it makes sense to manage services, learn what ITIL® content is, how to work with it, what its historical development was and what the differences are between its individual versions. We will show you how ITIL® relates to other advanced approaches and standards used in IT management in organizations, and last but not least, you will have the opportunity to learn and understand several key ITIL® concepts.

All information provided on this website are current and already take into account the latest version of ITIL®4, published on February 28, 2019.

The information published here was prepared for you by the administrator of this website – the company OMNICOM, s.r.o., The authors of the professional parts of the website are recognized experts in the field of service management – Ing Pavol Holbík, ITIL Managing Professional and ITIL Strategic Leader and Mgr. Jiří Skála, ITIL Expert.