Consulting
We strive to provide expertise that helps organizations with digital transformation, adapt and grow in a changing environment.
- Do you need to set a digital vision and strategic goals?
- Is customer satisfaction with your services declining and you can’t identify the cause?
- Are you planning to automate service management?
- Don’t have processes set up in your organization?
- Would you like to create a values-based work environment, but you don’t know how to do it?
Our expertise guides you through complex digital challenges, optimizing your strategy, and boosting your business growth. We can help you build a solid foundation for digital transformation, improve customer experience, and maximize ROI. We work with you to set up a corporate culture that fosters innovation and long-term success.
Organizational change management
People are essential for any organizational transformation. Through our consulting services, we are helping to create value-driven environment and change the organizational culture. We are using best practices and inovative principles for organizational change management and focusing to increase organizational agility and collaboration.
Workshops for collaboration
We provide tailored workshops designed to improve team work and showing the new ways of collaboration and support culture change. Even more, our workshops used gamification to motivate participants.v.
Support for organizational change
Organizational change must be lead from inside. But external insight into the organization is essential for successful organizational change. We support change leaders in their effort.
References
The simulation offered valuable hands-on experience in fast changing environment. It led you to consider impact of your action before you implement and the most importance showed the power of communication that is key. It was an empowering team building. Thank you Omnicom team, very likeable and fun.
Veronika Tomcakova
Senior Manager, Human Resources CEE/Italy/Greece v Spin Master
Increase customer demand, satisfaction and loyalty!
Don’t underestimate any interaction with your customers. We will help you improve communication with your customers and users, whether through mapping the customer journey, improving the service catalog or a single point of contact with customers.
Customer journey
Even one wrong interaction with your customer can cause bad customer experience. We can help you to map whole customer journey and propose improvement based on CX/UX principles.
Service Catalog
It is more art than science to prepare service catalog for your customers. We can help to design holistic digital service or redesign the existing catalog. ieb.
Service Desk
Improve your single point of contact with your customers and users. We can help you to setup proper omnichannel communication, improve satisfaction rate and service empathy.spokojnosti a empatiu služieb.
References
The whole project was a success. The collaboration with 4me and local support via OMNICOM worked very well. The whole process was focused, quick, agile, and with total quality management. We are very pleased with the outcome.
Karina Rybarova
Head of IT Governance & IT Process Manager
Process customer demand faster and more reliable!
High velocity is the application of digital technology for significant business enablement, where speed is crucial. It might be required for different areas from innovation through development up to the operations of the enterprise. We will help you to optimize and automate end-to-end value chain and create high velocity digital enterprise through our consulting services.
DevOps
Develop and deliver the code faster and better quality. We can help you to transform your software development value stream into CI / CD and automate with tools like:
- GitHub
- Jenkins
- Nexus
- JFrog
- Zabbix
- and many more…
Service management
Adopt and adapt service management guidance and practices to provide better IT and/or digital service. We can help you to support it with following tools:
Business automation
Through value stream mapping identify potential for improvements. We can help you to automate your business processes with many available tools like:
- Office 365
- Ausemio
- Metabase
- and many more…
References
Thanks to OMNICOM help with service request automation, we significantly speed up the request processing and make whole process much transparent.
Ivan Mazan
CIO at Nafta a.s.
Make it right and focus on value!
Many organizations failed their digital transformation due to lack of clear vision and management of the transformation program. A new digital vision can overcome fears and drive positive action within the organization.
An effective digital readiness assessment can reveal whether the organization has the appropriate capabilities and practices. Through our consulting services, such as performing an independent external assessment, providing strategy workshops, and consulting in setting up and running a digital transformation program, we guarantee a successful digital transformation.
Strategy workshops
Setup digital vision and strategic goals through our strategy workshops. We can use many established and/or innovative techniques like SWOT analysis and the Canvas model.
Assessment
Reveal potential for improvements and digital transformation. We use OMNICOM interactive techniques and standardize analytics methods and techniques to assess the internal and external environment of the organization.
Program management
Digital transformation should be performed through the official program and projects using agile / incremental approach. Our consultants can help to setup such a program and facilitate internal teamwork.ú prácu.