HaloITSM
Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution.
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.
HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.
All modules as
standard
Unlimited usage. Keep things simple, truly unlimited ITSM with proper support from experts.
Easy Setup – Brilliantly Configurable
Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business.
Built for ITIL aligned service delivery
Out of the box ITIL aligned, we create an easy onboarding experience to bring ITIL frameworks into your organisation.
HaloITSM in a Nutshell
We create an easy onboarding experience to bring ITIL frameworks into your organisation.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Self-Service Portal
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles.
Problem Management
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
Artificial Intelligence
Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today.
Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability.
CMDB/Configuration Management
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Knowledge Base
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments.
Service Catalog
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
Service Level Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times.
Release Management
Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
