ITSM / ESM Tools

Increase the value for your customer by using one of our IT or Enterprise service management solutions – ITSM / ESM.

rýchla implementácia

Fast return on investment

certifikácia ITIL4 MP

ITIL 4 Masters


Over 20 years of experience

Our service management products are provided with professional enterprise support by OMNICOM together with product vendor. Our ITSM / ESM product range, sometimes also called as Service Desk tools, is designed to supply customers to meet their requirements. Therefore, we offer cloud and local (on-premise) solutions that are based on various commercial or open-source platforms.

Choose from our ITSM / ESM platforms

It doesn’t matter if you are a large or small service provider and how well you currently have your processes set up. We can effectively scale our ITSM / ESM platforms so that you only pay for what you will actually use.

Do you need an advice on choosing right ITSM / ESM solution?

At OMNICOM, we have experience with a number of ITSM / ESM platforms and know their strengths and weaknesses. In addition to the solutions mentioned above, we often help companies with the adaptation of ITSM / ESM on products such as e.g. ServiceNow, JIRA Service management, MS SCSM and others. Our customers appreciate an open approach, clear advice and passing on experience. We build long-term relationships and often act as ITSM / ESM consultants even for environments where we do not supply a SW solution.

Workshops for collaboration

We have a solution for every service provider!


We chose OMNICOM because of their experience and their professional looking first impression. Our choice has paid off because we got to implement the ITSM tool with great success, with guidance at every step. We will continue the collaboration with OMNICOM to improve what we have built.

Ciprian Mic
IT Service Delivery Manager

Thanks to OMNICOM help with service request automation, we significantly speed up the request processing and make whole process much transparent.

Ivan Mazan
CIO at Nafta a.s.

The whole project was a success. The collaboration with 4me and local support via OMNICOM worked very well. The whole process was focused, quick, agile, and with total quality management. We are very pleased with the outcome.

Karina Rybarova
Head of IT Governance & IT Process Manager