GLPI is an service management solution to support service provider processes and help to manage IT services

Incredible ITSM platform powered by open source technologies with professional enterprise support by open source software editor Teclib and silver partner OMNICOM.

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SUPPORTED SERVICE MANAGEMENT AREAS

ITSM Processes

  • Service Request & Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Level Management
  • Service Configuration & IT Asset Management
  • Suppliers Management

Other capabilities

  • Agile Project Management
  • Kanban boards
  • Project Management
  • Resource Planning
  • Time Tracking
  • Financial Management
  • Reservation

OVERVIEW OF GLPI FUNCTIONALITY

  • Incidents from email connector
  • Nocode request form creation
  • Email approvals
  • SLA and OLA response time and resolution time tracking
  • CMDB
  • Licence management
  • Custom dashboard
  • Developer API
  • Budget planning
  • Resource allocation and planning
  • Cost & Time tracking
  • Automation rules
  • AD Single Sing On
  • Hierarchy of entities (organizations relationships) with separation of data
  • Anonymization (GDPR)
  • Automated inventory (SCCM, FusionInventory, OCS Inventory)
  • Integration with monitoring through API (Zabbix)
  • Custom Kanban boards
  • Build-in reports and Metabase integration

GLPI INTEGRATIONS

OMNICOM integrated GLPI into the various environments with many other applications and systems including:

  • Emails (Microsoft Exchange, Office 365, Gmail)
  • LDAP including SSO (Active Directory)
  • Inventory (SCCM, FusionInventory, OCS Inventory)
  • Monitoring (Zabbix, Nagios)
  • Reporting (Metabase, Microsoft Power BI )
  • Business process management (ProcessMaker)
  • Collaboration (MS Teams, Slack, Telegram)

PROFESSIONAL ENTERPRISE SUPPORT

By joining Teclib’ as a Partner, we are part of a collaborative open source ecosystem of GLPI software. We have access to the knowledge, resources, best practices and people that allows us to provide excellent professional enterprise support.

We are able to make tailor-made GLPI delivered with updates, unlimited upgrades to any version or platform, information/ documentation, security patches and bug fixes, support and technical services during its entire life cycle.


References

We chose OMNICOM because of their experience and their professional looking first impression. Our choice has paid off because we got to implement the ITSM tool with great success, with guidance at every step. We will continue the collaboration with OMNICOM to improve what we have built.

Ciprian Mic
IT Service Delivery Manager