Course forms
To obtain detailed information, contact sales@omnicom.digital.

OMNICOM prefers a face-to-face course format. However all of our courses can be also conducted online.
1790 € + taxes
(Including certification test)
3 days
(Including certification test)
6 - 12
(Minimum number of 6 participants)
This course provides candidates with clarity on the key concepts, principles, values and challenges of the five ITIL 4 practices:
The aim of the course is to provide candidates with the best practical experience at both strategic and operational levels, maximizing the value of ITIL practices.
Date and place | Price without tax | Free spaces | |
Array, |
1790 € | No |
Date and place |
Array, |
Price without tax | 1790 € |
Free spaces | No |
ITIL Monitor, Support and Fulfil course provides practical knowledge and skills to effectively manage, support and optimize IT services. By implementing the principles and best practices learned in this training, organizations can increase operational efficiency, improve incident and problem management, strengthen customer relationships, and achieve higher levels of service quality and customer satisfaction.
The course is intended for all those who want to improve their knowledge of individual practices and know how to use them for functioning service value streams.
The ITIL 4 Monitor, Support and Fulfil Practices course is structured and aligned with the ITIL framework. It deals with Value streams and their integration with selected practices. It also uses the Guiding principles adaptation.
The course covers each of the following practices in detail:
For each practice are described:
The course candidate must hold the “ITIL®4 Foundation” certificate. The certificate must be shown before taking the course.
Note The certification test cannot be taken without prior participation in this accredited course.
The manual for this course is in English, the explanation is in Slovak.
Study materials (Student Books) are designed to support simple and quick preparation for the certification test, but at the same time provide more demanding candidates with a rich amount of additional information and knowledge for further use in everyday practice.
The course includes theory and practical exercises in the form of workshops and case studies.
The AXELOS certification test for obtaining the internationally valid ITIL®4 Monitor, Support and Fulfil certificate is included in the price of the course and takes place online at the date booked with PeopleCert.
The test is in online form and consists of choosing the correct answers from the given options.
The test consists of 60 questions, while at least 39 questions (65%) must be answered correctly for successful completion.
The test is of the “closed book” type. No literature or electronic devices are allowed during the test. It is allowed to use a traditional translation dictionary.
The length of the test is 113 minutes (90 minutes for English native speakers).
Free monthly access to the myITIL program from AXELOS for all successful graduates of the certification test.
The validity of the ITIL®4 Monitor, Support and Fulfil certificate is 3 years.
OMNICOM prefers a face-to-face course format. However all of our courses can be also conducted online.