xurrent®
Improve Service Delivery Across All Departments
xurrent® (formertly 4me) is SaaS platform for Enterprise Service Management (ESM). Instead of just using xurrent for your IT service management, you can also choose to benefit from easy-to-use workflows and efficient service management for other business functions. Departments like HR, Facility Management, Security, and Finance can all benefit from managing their services on the xurrent platform. Drive efficient and seamless collaboration across the enterprise with xurrent’s ESM platform, built to provide end-to end transparency for the best possible service experience.
Flexible
Pricing
Only pay for what you need, when you need it. Usage-based charges and no minimum contract requirements.
Service-Centric
Approach
Customer needs and a well-thought-out service catalog are at the core of effective and efficient IT service delivery.
Fast and Agile
Implementation
Choose the path that suits you best and save up to 80% on all implementation costs.
Intoducing xurrent – The Complete Service Management Platform
Xurrent – All the service management functionality you need!
Xurrent® enables increased productivity, better collaboration and a higher level of customer satisfaction. Certified ITSM functionalities cover 19 ITIL processes and much more. The tool has a very dynamic agile development schedule, which means that 4me® customers regularly receive new, improved versions of the product at no additional cost.
Service Request & Incident Management
Handle service requests with greater efficiency and optimized processes.
Self-Service
Request support through a highly customizable, easy-to-use interface.
Problem Management
Quickly identify and manage new problems for the services that you are responsible for.
Virtual Agent
Provide context and dramatically increase relevance for your agents.
Change Management
Link task templates and change templates to ensure that no process steps are forgotten.
Config & Asset Management
Capture technical attributes and financial asset data in the xurrent CMDB.
Knowledge Management
Support KCS methodology using this comprehensive set of features.
Service Catalog
Unique functionalities for managing the catalog of services and their native connection to all important components of xurrent.
Service Level Management
Gain real-time insight into the quality of service that is being provided.
Financial Management
Give department heads, managers and service owners filtered information on time and cost.
Release Management
Realize common objectives and combine multiple changes into a single release.
Continuity Management
Manage your service continuity and recovery with enhanced disaster resilience.
Risk Management
Add your risk register to xurrent to manage project risks and maintain compliance.
Time Tracking
Track time spent on requests, problems, changes and even projects.
Project Management
Manage operational and strategic project activities in a single solution.
Portfolio Management
Plan resources with structured selection, prioritization and approval of projects.
Webshop
The Shop capability allows to order items or services directly from the Self Service portal.
Agile SW development
Support for story points, product backlog, agile boards and sprits under one roof.
Functional overview
More certifications than other platforms
At the international conference 4me Connect 2022, which took place in Rotterdam at the end of May 2022, the companies that became Premium Implementation Partners 2022 were ceremoniously presented. Among these companies is our company OMNICOM, which received this partner status based on successful xurrent implementations in Slovakia.
The first implementation was interesting because it combined IT service management for 6 different companies within one concern. The second showed, among other things, the suitability of the xurrent tool for international companies in which multiple languages are used. It was an implementation for a foreign subsidiary for which IT services are provided by its parent company from Slovakia. With its automatic translation functionality, Xurrent enables seamless communication between the provider of IT services and the customer of these services, despite the use of different languages.