Service Management and ITSM – what is it?

Service Management & ITIL®
- Service Desk: Delivering High-Quality IT Support to Customers
Project management & PRINCE2®
DevOps
Agility
- SW tools for agile project teams
Digital Transformation
Lean IT
- Kanban – a system for improving work processes
Business analysis
- The business analysis service framework
- Requirements Engineering
ISO 20000

OMNICOM, s.r.o.
Lakeside park
Tomášikova 64
831 04 Bratislava