ITIL

From the co-authors of the ITIL® Practices

Miroslav Hlohovský, is the co-author of ITIL® Practices. He worked on two publications: Service Desk Practice Guide and Service Request Management Practice Guide.

„We do not compromise on quality. We listen to the voice of our customers and we want participants to have a really solid foundation in service management, which is why we provide this course in a 3-day version. While others teach the standard, we deliver the know-how. In addition to the official ITIL® 5 Foundation course, we include a practical Omnicom workshop—a space filled with real-world experiences, lively discussions, and hands-on demonstrations that turn theory into tangible results.“

Miroslav Hlohovský, CEO OMNICOM and co-author of ITIL® Practices