ITIL®4 Strategist – Direct, Plan & Improve

NEW! Get the skills you need for the digital age with ITIL®4


1790 €  + taxes

(Including certification test)


3 days

Number of attendees

6 - 12

(Minimum number of 6 participants)

Course goals

To teach the practical skills needed to create an IT organization that is able to “learn and improve” with a clear and focused strategic direction. The course provides participants with practical and strategic methods for planning and ensuring continuous improvement with the necessary agility.

Course dates

Ľutujeme ale tento kurz momentálne nemá vypísaný termín. V prípade záujmu nás prosím kontaktujte na tel. čísle 02/4445 2840 alebo písomne na
Ľutujeme ale tento kurz momentálne nemá vypísaný termín. V prípade záujmu nás prosím kontaktujte na tel. čísle 02/4445 2840 alebo písomne na
  • Understanding of the key principles of Direct, Plan and Improve (DPI).
  • You will know what direction, management, planning (Direct, Plan) involves and which methods and principles can help you in this.
  • You will understand the role of Governance, Risk and Compliance (GRC) and how to integrate it into the overall Service Value System model
  • You will learn to use key principles and methods for continuous improvement for all types of improvement
  • You will get to know, understand and be able to use the principles and methods of communication and organizational change
  • You will learn to define and use indicators (e.g. KPIs) and metrics to evaluate goals
  • You will learn how to use Direct, Plan and Improve for Value Streams and ITIL practices
  • The course prepares you to successfully pass the exam leading to the internationally recognized certificate “ITIL® Direct, Plan and Improve”
  • The ITIL 4 Direct, Plan and Improve qualification is one of the conditions for obtaining the ITIL 4 Managing Professional level
  • The ITIL 4 Direct, Plan and Improve certificate is valid for 3 years.
  • IT Chief Strategy Officers (CIOs)
  • IT managers
  • Managers at all levels involved in strategy and direction, or building continuous improvement teams
  • Quality managers in the field of IT
  • Owners of IT services, products, specific ITSM processes
  • Individuals who want to expand their horizons and improve their knowledge in the field of service management
  • Interested parties aspiring to the position of IT managers
  • Those interested in professional growth and higher certification levels (ITIL® Managing Professional, ITIL® Master)
  • Members of ITSM implementation project teams
  • Existing ITSM professionals who have qualified according to ITIL® V3 (Intermediate and Practitioner courses)

1. Understanding key terms:

  • Routing, management
  • Planning
  • Improving
  • Operating model
  • Risks
  • Vision, mission
  • Strategic, tactical and operational level
  • Governance, compliance and management
  • Policies, directives, guidelines, methodological instructions
  • The concept of value, results, costs and risks
  • Cascading goals and requirements
    Scope of responsibilities and powers – decision-making authority

2. Governance, Risk and Compliance (GRC)

  • Risks and risk management
  • Principles and role of Governance
  • Ensuring adequate measures
  • Continuous improvement
  • Continuous improvement model and its use for Service Value System
  • How to set goals, results, requirements and criteria for assessment and selection of appropriate methods
  • Prioritization of identified improvements
  • How to create, justify and enforce a business case
  • Use of “improvement reviews” and “lessons learned”
  • How to push continuous improvement into all areas and levels of the organization

3. Organizational changes

  • Nature, scope and possible benefits resulting from organizational changes
  • Stakeholder management
  • Targeted communication and influence on others
  • Effective feedback

4. Definition and use of indicators (eg KPI) and metrics for evaluating goals
5. Methods and techniques supporting “Direct, Plan and Improve”

  • 4 dimensions
  • Guiding principles
  • Value stream mapping
  • Workflow optimization
  • Eliminating waste
  • Securing and using feedback

6. Two test papers (“sample papers”) including their detailed analysis
7. Sharp certification test from AXELOS – “ITIL®4 Direct, Plan and Improve” (at the end of the third day of the course)

Are you interested in a more detailed view of the content? Check out our Mindmaps!

The course candidate must hold the “ITIL®4 Foundation” certificate. The certificate must be shown before taking the course.
Note: The certification test cannot be taken without prior participation in this accredited course

  • The course is led by lecturers with ITIL® Managing Professional certification, but also by experienced consultants with many implemented projects of adoption and adaptation of ITIL® best practice in the environment of various organizations. Therefore, you will learn real practical experience on the course.
  • OMNICOM team is part of the prestigious Axelos ITIL Development Group and co-authors of selected ITIL practices.
  • Manuals (Student Books) and other courseware are the result of our own development under the guidance of consultants and course lecturers using many years of experience from hundreds of completed courses.
  • Innovative teaching methods – we include innovative methods in the courses that allow a better understanding of the course content and increase the chance of successfully passing the certification tests.
  • We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF Slovakia and running the most extensive professional portal in the field of best practice allows us to keep improving.
  • The manual for this course is in English, the explanation is in Slovak.
  • Study materials (Student Books) are designed to support simple and quick preparation for the certification test, but at the same time provide more demanding candidates with a rich amount of additional information and knowledge for further use in everyday practice.
  • The course includes theory and practical exercises in the form of workshops and case studies.
  • The AXELOS certification test for obtaining the internationally valid ITIL®4 Direct, Plan & Improve certificate is included in the price of the course and takes place online at the date booked with PeopleCert.
  • The test is in online form and consists of choosing the correct answers from the given options.
  • The test consists of 40 questions, while at least 28 questions (70%) must be answered correctly for successful completion.
  • The test is of the “closed book” type. No literature or electronic devices are allowed during the test. It is allowed to use a traditional translation dictionary.
  • The length of the test is 113 minutes (90 minutes for English native speakers).
  • Test results are available within 3 business days after taking the exam at PeopleCert.

1-month free access to the myITIL program from AXELOS for all successful passers of the certification test.

The ITIL 4 Direct, Plan and Improve certificate is valid for 3 years.

Course forms

In addition to public dates, we also offer this course under advantageous conditions in the form of in-house training for a group of participants directly at the customer’s workplace.
To obtain detailed information, contact

OMNICOM prefers a face-to-face course format. In the event of an unfavorable epidemiological situation, the course will be conducted online.

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