ITIL®4 Specialist – High Velocity IT

• You will gain key knowledge of High Velocity IT (high-velocity, breakthrough IT) for the needs of digital products and services
• You will understand the concept and characteristics of a digital organization that requires High Velocity, including the demands placed on IT
• You will get to know the life cycle of a digital product according to the ITIL operating model (“operating model”)
• You will understand how to contribute to the achievement of value with the help of digital products
• You will be able to use ITIL Guiding Principles and other essential principles needed for High velocity IT
• You will be able to practically use the knowledge gained from this area in IT Infrastructure Library (ITIL®)
• You will know the purpose, scope, selected activities and techniques of individual practices supporting High Velocity IT
• The course prepares you to successfully pass the exam leading to the internationally recognized “ITIL® High Velocity IT” certificate
• The ITIL 4 High Velocity IT qualification is one of the conditions for obtaining the level ITIL 4 Managing Professional
• The ITIL®4 Specialist – High Velocity IT certificate is valid for 3 years.

• IT Chief Strategy Officers (CIOs)
• IT managers, operations managers, development managers
• Service delivery managers
• Managers and IT professionals involved in digital services or working on digital transformation projects and working for or in an environment with high speed and immediate response requirements
• Owners of IT services, products, specific ITSM processes
• Individuals who want to expand their horizons and improve their knowledge in the field of service management
• Interested parties aspiring to the position of IT managers
• Those interested in professional growth and higher certification levels (ITIL® Managing Professional, ITIL® Master)
• Existing ITSM professionals who have qualified according to ITIL® V3 (Intermediate and Practitioner courses)

1. Understanding key concepts:

• Digital organization
• High velocity IT (high-speed, breakthrough IT)
• Digital transformation
• IT transformation
• Digital product
• Digital technologies

2. Principles, models and concepts:

• Ethics
• Safety culture
• Lean culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

3. When the transformation is desirable and feasible
4. The goals that the digital product should achieve and the way to find them:

• Investment value
• Rapid development
• Reliable and durable operation
• Co-creation of value
• Ensuring compliance

5. ITIL practices that support the fulfillment of these goals:

• Portfolio management
• Relationship management
• Architecture management
• Business analysis
• Deployment management
• Service Validation and testing
• Software development and management
• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management
• Service Design
• Service Desk
• Information security management
• Risk management

6. Characteristic behavior for a “High Velocity IT” environment:

• Help fulfill customer tasks
• Trust and be trustworthy
• Constantly moving forward
• Accept ambiguity and uncertainty
• Commit to continuous learning

7. Two test papers (“sample papers”) including their detailed analysis
8. Sharp certification test from AXELOS – “ITIL®4 High Velocity IT”

Are you interested in a more detailed view of the content? Check out our Mindmaps!

The course candidate must hold the “ITIL®4 Foundation” certificate. The certificate must be shown before taking the course.
Note: The certification test cannot be taken without prior participation in this accredited course

• The course is led by lecturers with ITIL® Managing Professional certification, but also by experienced consultants with many implemented projects of adoption and adaptation of ITIL® best practice in the environment of various organizations. Therefore, you will learn real practical experience on the course.
• OMNICOM team is part of the prestigious Axelos ITIL Development Group and co-authors of selected ITIL practices.
• Manuals (Student Books) and other courseware are the result of our own development under the guidance of consultants and course lecturers using many years of experience from hundreds of completed courses.
• Innovative teaching methods – we include innovative methods in the courses that allow a better understanding of the course content and increase the chance of successfully passing the certification tests.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF Slovakia and running the most extensive professional portal in the field of best practice allows us to keep improving.

• The manual for this course is in English, the explanation is in Slovak or English.
• Study materials (Student Books) are designed to support simple and quick preparation for the certification test, but at the same time provide more demanding candidates with a rich amount of additional information and knowledge for further use in everyday practice.
• The course includes theory and practical exercises in the form of workshops and case studies.

• The AXELOS certification test for obtaining the internationally valid ITIL®4 High Velocity IT certificate is included in the price of the course and takes place online at the date booked with PeopleCert.
• The test is in online form and consists of choosing the correct answers from the given options.
• The test consists of 40 questions, while at least 28 questions (70%) must be answered correctly for successful completion.
• The test is of the “closed book” type. No literature or electronic devices are allowed during the test. It is allowed to use a traditional translation dictionary.
• The length of the test is 113 minutes (90 minutes for English native speakers).
• Test results are available within 3 business days after taking the exam at PeopleCert.

1-month free access to the myITIL program from AXELOS for all successful passers of the certification test.

The ITIL®4 Specialist – High Velocity IT certificate is valid for 3 years.