ITIL Transformation (Version 5)

• Ensures managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working
• Formalizes and streamlines organisational capabilities with clearer accountabilities and responsibilities
• Improves the performance of specific parts of the ITIL Value System, such as individual practices or tool usage, while considering all four dimensions of service and product management
• Improves the performance of the overall ITIL Value System by supporting collaboration across stakeholders and value streams

• Sponsors and owners of transformation initiatives, responsible for leading change
• Professionals involved in delivering transformation work, to understand what needs to be done
• Professionals impacted by transformation, to understand the support and engagement they can expect
• Consultants supporting organisations through transformation initiatives

ITIL Foundation recap and transformation overview

The ITIL Transformation Model

Initiation patterns

Governance patterns

Execution patterns

End-to-end transformation examples

Measurement, learning, and synthesis

ITIL and AI

ITIL and other frameworks

The course candidate must hold the “ITIL®4 Foundation” or “ITIL®5 Foundation” certificate. The certificate must be shown before taking the course.

Note: The certification test cannot be taken without prior participation in this accredited course.

This course:

• Provides a structured, practical approach to managing complex transformation initiatives
• Helps organizations balance governance, execution, and learning during periods of change
• Supports sustainable transformation aligned with business value and organizational resilience

• The course is led by trainers with ITIL® Master certification, but also by experienced consultants with many projects of adoption and adaptation of ITIL® best practice in the environment of various organizations. Therefore, you will learn real practical experience on the course.
• OMNICOM team is part of the prestigious PeopleCert ITIL Development Group and co-authors of selected ITIL practices.
• The course contains several practical exercises that help the understanding of individual principles.
• We include innovative teaching methods in the courses, which allow a better understanding of the course content and increase the chance of successfully passing the certification exam.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF and running the most extensive professional portal in the field of best practice allows us to keep improving.

The PeopleCert certification exam for obtaining the internationally valid ITIL Transformation certificate is included in the course price and takes place online at the date booked with PeopleCert.

The exam is in online form and consists of choosing the correct answers from the given options.

The exam consists of 40 questions, while at least 28 questions (70%) must be answered correctly for successful completion.

The exam is of the “open book” type.

Candidates should use the ‘ITIL Car Rental Scenario’ which gives background information that the questions apply to.

The length of the exam is 113 minutes (90 minutes for English native speakers).

The validity of the ITIL Transformation certificate is 3 years.

Note: The certification test cannot be taken without prior participation in this accredited course.