ITIL®4 Specialist – Acquiring & Managing Cloud Services

• To analyse available solutions and potential benefits using a vendor-neutral approach
• To effectively identify, select and deliver optimized cloud services
• To provide the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.
• To understand and apply the concepts covered in the ITIL 4 Acquiring & Managing Cloud Services publication and align and integrate key elements such as the Guiding Principles and the Service Value Chain with a ‘cloud services user journey’.
• The ITIL®4 Specialist – Acquiring & Managing Cloud Services certificate is valid for 3 years.

Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. Especially this include:

• C-level (and aspiring C-level)
• Cloud architects and cloud consultants
• Procurement and Capture Managers considering procuring cloud services
• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

• The role of cloud services in an organization
• How to define an organization’s requirements for adopting, and readiness to adopt, cloud solutions
• The types of cloud services and understand their applicability to an organization’s context
• Selecting and procure the cloud services in the ‘offer’ step of the customer journey
• Onboarding and offboarding of cloud services
• Manage the use of cloud services
• Evaluate and improve a cloud strategy

There are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area. However, it is strongly recommended to participate at ITIL 4 Foundation training and certification.

• The course is led by lecturers with ITIL® Managing Professional certification, but also by experienced consultants with many implemented projects of adoption and adaptation of cloud services in the environment of various organizations. Therefore, you will learn real practical experience on the course.
• OMNICOM team is part of the prestigious Axelos ITIL Development Group and co-authors of selected ITIL practices.
• Manuals (Student Books) and other courseware are the result of our own development under the guidance of consultants and course lecturers using many years of experience from hundreds of completed courses.
• Innovative teaching methods – we include innovative methods in the courses that allow a better understanding of the course content and increase the chance of successfully passing the certification tests.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF Slovakia and running the most extensive professional portal in the field of best practice allows us to keep improving.
• Study materials (Student Books) are designed to support simple and quick preparation for the certification test, but at the same time provide more demanding candidates with a rich amount of additional information and knowledge for further use in everyday practice.
• The course includes theory and practical exercises in the form of workshops and case studies

• The manual for this course is in English, the explanation is in Slovak.
• Study materials (Student Books) are designed to support simple and quick preparation for the certification test, but at the same time provide more demanding candidates with a rich amount of additional information and knowledge for further use in everyday practice.
• The course includes theory and practical exercises in the form of workshops and case studies.

The AXELOS certification test for obtaining the internationally valid ITIL®4 Acquiring & Managing Cloud Services certificate is included in the price of the course and takes place online at the date booked with PeopleCert.

The test is in online form and consists of choosing the correct answers from the given options.

The test consists of 40 questions, while at least 28 questions (70%) must be answered correctly for successful completion.

The test is of the “closed book” type. No literature or electronic devices are allowed during the test. It is allowed to use a traditional translation dictionary.

The length of the test is 113 minutes (90 minutes for English native speakers).

Test results are available within 3 business days after taking the exam at PeopleCert.

One month free access to the myITIL program from AXELOS for all candidates of the certification test.

The ITIL®4 Specialist – Acquiring & Managing Cloud Services certificate is valid for 3 years.