ITIL®4 Leader – Digital & IT Strategy

• You will gain key knowledge of digital and IT strategy
• We will show you how IT strategy differs from digital strategy
• We will advise you on how to integrate IT and digital strategies so that they support overall business goals
• You will learn to promote the importance of a successful Digital Strategy for business success, including its effects
• We will look at how other business and IT leaders from around the world react to current changes by revising company strategies, adapting processes, and even reshaping business models
• We will explain how ITIL4 can be used to support an organization on its digital transformation journey, especially with the use of new technologies and overcoming service management challenges
• The course prepares you to successfully pass the exam leading to the internationally recognized “ITIL® Digital and IT Strategy” certificate
• The ITIL 4 Digital and IT Strategy qualification is one of the conditions for obtaining the ITIL 4 Strategic Leader level
• The ITIL®4 Leader – Digital & IT Strategy certificate is valid for 3 years.

• Business directors, CEO
• IT directors, CIOs
• Directors of divisions and departments
• Head of department
• … and all those looking for advice and help in creating a digital vision, finalizing IT and business strategy and managing organizational change.
• Those interested in professional growth and higher levels of certification (ITIL® Strategic Leader, ITIL® Master)

1. Understanding key concepts:

• Digital organization, Digital organization, Digital transformation, Digital business, Digital technologies, Digitization, Business strategy and business model, Digital and IT strategy

2. Digital and IT strategy in an environment influenced by digital technologies

• Internal and external analysis
• Profitability of the organization in relation to its agility, Lean, resilience, continuity and co-creation
• VUCA factors
• Levels of digital disruption (Ecosystem, Industry/Market, Organizational)
• Determining the right position for the digital organization

3. Achieving customer / market relevance and operational excellence

• Customer journey
• Omnichannel delivery and support
• Customer analysis
• Customer feedback and 360° approach
• Achieving operational excellence
• Financial aspects of digital and IT strategy
• Assessing the strategic approach for the digital organization

4. Risks and opportunities

• Identifying and assessing risks
• Risk management
• Balance between risk and opportunity
• Innovations and their key elements and techniques

5. Techniques for design and implementation of Digital and IT strategy

• Assessment of the organization’s readiness for digital transformation
• Performing a Gap analysis
• Creation and communication of vision and strategy
• Business case for Digital and IT strategy

6. How to implement the Digital and IT strategy
7. ITIL practices that support the fulfillment of these goals

• Portfolio management
• Relationship management
• Risk management

8. Practical assignments solved during the course (“practical assignments”) with subsequent analysis and evaluation
9. Two test papers (“sample papers”) including their detailed analysis
10. Sharp certification test from AXELOS – “ITIL®4 High Velocity IT” (at the end of the third day of the course)

Are you interested in a more detailed view of the content? Check out our Mindmaps!

The course candidate must hold the “ITIL®4 Foundation” certificate. The certificate must be shown before taking the course.
Note: The certification test cannot be taken without prior participation in this accredited course

• The course gives a new perspective on how ITIL4 expands and highlights the understanding of the ITIL concept at the strategic level of the organization.
• The course enables and helps IT and business leaders to engage, influence and manage business strategic decision-making
• The course is led by lecturers with ITIL® Managing Professional certification, but also experienced consultants with many implemented projects of adoption and adaptation of ITIL® best practice in the environment of various organizations. Therefore, you will learn real practical experience on the course.
• OMNICOM team is part of the prestigious Axelos ITIL Development Group and co-authors of selected ITIL practices.
• Manuals (Student Books) and other courseware are the result of our own development under the guidance of consultants and course lecturers using many years of experience from hundreds of completed courses.
• Innovative teaching methods – we include innovative methods in the courses that allow a better understanding of the course content and increase the chance of successfully passing the certification tests.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF Slovakia and running the most extensive professional portal in the field of best practice allows us to keep improving.

• Part of the course are practical assignments (Case study assignments), which contribute to the understanding of the topic and are evaluated.
• The candidate must successfully complete all four assignments. The assignments are carried out during the course (approx. 60-90 minutes per assignment), are of a group nature, open book and are evaluated by the lecturer.
• The practical assignments deal with three fictitious organizations and consist of 4 subject areas, while for successful completion it is necessary to obtain an assessment of at least 30 points (75%) out of a maximum of 40 points.
• The manual for this course as well as practical assignments and practice tests are in English, the interpretation is in Slovak or English.
• Study materials (Student Books) are designed to support simple and quick preparation for the certification test, but at the same time provide more demanding candidates with a rich amount of additional information and knowledge for further use in everyday practice.
• The course includes theory and practical exercises in the form of case studies.

• The AXELOS certification test for obtaining the internationally valid ITIL®4 Digital and IT strategy certificate is included in the price of the course and takes place online at the date booked with PeopleCert.
• In order to achieve the ITIL4 Digital and IT strategy qualification level and obtain the certificate, the candidate must successfully complete all four practical assignments (Case studies) evaluated by the lecturer and also successfully pass the test.
• The test is in online form and consists of choosing the correct answers from the given options.
• The test consists of 30 questions, while at least 21 questions (70%) must be answered correctly for successful completion.
• The test is of the “closed book” type. No literature or electronic devices are allowed during the test. It is allowed to use a traditional translation dictionary.
• The length of the test is 75 minutes (60 minutes for English native speakers).
• Test results are available within 3 business days after taking the exam at PeopleCert.

1-month free access to the myITIL program from AXELOS for all successful passers of the certification test.

The ITIL®4 Leader – Digital & IT Strategy certificate is valid for 3 years.