Artificial intelligence (AI) is being assigned a key role in the future of ITSM. It is beyond doubt that AI is becoming an essential element for improving efficiency and providing better customer support. In this…
OMNICOM is innovating its learning environment with the concept of Mindmaps. These interactive visual tools on our website provide interested parties with an overview of course structure and content. Thanks to the graphic representation of…
In the dynamic landscape of business and technology, OMNICOM achieved remarkable milestones across various sectors in the year 2023. This article encapsulates our journey and highlights key accomplishments in four pivotal areas that defined our…
Today, we’re going to talk about the new features that GLPI introduced in 2023. GLPI, an open-source IT Service Management software, has always been at the forefront of innovation, and 2023 was no exception. GLPI…
In November 2023, OMNICOM became a partner of Lansweeper. Lansweeper serves as a provider of IT Asset Management platforms, aiding businesses in enhancing their comprehension, control, and safeguarding of IT devices and networks. The platform…
GLPI Partners’ Day 2023 was a global gathering held on October 27th in Paris, bringing together over 60 partner representatives from 18 countries. Hosted on the Seine River, the event provided a picturesque backdrop for…
The ITIL4 Master certificate declares that its holder has all the necessary knowledge acquired through extensive training and demanding certification from the entire range of ITIL competencies. This qualification level represents a significant achievement for…
As every year, OMNICOM is a platinum partner of the annual itSMF Slovakia conference called ReConnect 2023. You can look forward to the conference on the 8th of the November 2023, and we will meet…
Increase the maturity of your IT Service management through the measurement of your IT services. The webinar will introduce possibilities how GLPI can support service level management and also what are basic options for GLPI…
OMNICOM as a premium implementation partner of Xurrent proudly presents another successful implementation story, this time for the company NAFTA. Project backgroundNAFTA a.s. is an international company with extensive experience in natural gas storage and…
In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, 4me has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the 4me Workflow Automator. …
DevOps, SRE, Agile and Value Stream Management are common process frameworks and are considered best practices for continual improvement. These frameworks are often based on Lean management principles used by organizations today. The adoption of…
