Service catalog and SLA

Better IT services by defining their added value.


1890 €  + taxes

(Price for one group)


1 day

Number of attendees

6 - 12

(Minimum number of 6 participants)

Better IT services by defining their added value.

Services with added value

– A more satisfied customer through a clearly defined service
– Declare your added value and get your customer
Quality of service expressed in SLA
– Define the service parameters in the SLA which matter
– Provide services of the required quality



At the joint meeting, with the help of simulation exercises and examples from practice, you will gain practical skills in creating a catalog of services, preparing, reporting and evaluating SLAs.

The workshop will show you how to:

  • Identify the needs of a customer
  • Define an IT service with added value for the customer
  • Prepare a service catalog and SLA based on best practice recommendations and experience from our customers
  • Effectively use the catalog of services in the organization
  • SW tools support service catalog and SLA
  • Set parameters to SLA
  • Report and evaluate SLA
  • Maintain relations with the customer
  • Directors of the departments of IT operation and SW development
  • IT Relationship Managers (BRM, account manager)
  • Service Owners and Service Catalog Managers
  • Service Level Managers
  • IT Managers and CIOs
  • Business owners of information systems
  • Project Managers
  • Service definition
  • Service value and customer
  • SLA structure and parameters
  • Evaluating and reporting SLA
  • Service review meeting
  • ITSM tools and catalog of services
  • ITSM tools and SLA
    Podklady k workshopu kurzu sú v anglickom jazyku, výklad je v slovenskom jazyku. (Skúsenosti ukazujú, že je to najlepšia kombinácia pre správne pochopenie obsahu workshopu a zároveň využitie teórie založenej na ITIL® best practice).


Group bookings and more:, 02/4445 2840

Workshop dates

Date and place Price without tax Free spaces
By agreement
1890 € Yes
Date and place 31. December 2026
Price without tax 1890 €
Free spaces Yes