ITIL AI Governance

• Govern AI adoption across digital products and services with clarity and confidence
• Identify and mitigate regulatory, ethical, security, and reputational AI risks
• Apply decision authority frameworks, data governance principles, and fairness criteria
• Establish AI transparency, explainability, and accountability mechanism
• Assess your organization’s current governance landscape and AI readiness
• Design and implement AI governance structures tailored to organizational needs
• Support sustainable, continuous AI governance without deep technical expertise

• IT leaders and managers responsible for AI adoption decisions and governance oversight
• Risk, compliance, and data protection officers navigating AI regulatory requirements
• ITIL-certified professionals seeking to extend their qualification with an AI focus
• Consultants supporting organisations in AI strategy and responsible implementation
• Product and service managers integrating AI capabilities into digital offerings
• Professionals impacted by AI-driven transformation who need governance awareness

The course candidate must hold the ITIL® 4 Foundation or ITIL® Foundation (Version 5) certificate. The certificate must be presented before taking the course.

Note: The certification exam cannot be taken without prior participation in this accredited course.

• The course is led by trainers with ITIL® Master certification, but also by experienced consultants with many projects of adoption and adaptation of ITIL® best practice in the environment of various organizations. Therefore, you will learn real practical experience on the course.
• OMNICOM team is part of the prestigious PeopleCert ITIL Development Group and co-authors of selected ITIL practices.
• The course contains several practical exercises that help the understanding of individual principles.
• We include innovative teaching methods in the courses, which allow a better understanding of the course content and increase the chance of successfully passing the certification exam.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF and running the most extensive professional portal in the field of best practice allows us to keep improving.

The PeopleCert certification exam for obtaining the internationally valid ITIL® AI Governance certificate is included in the course price and takes place online at the date booked with PeopleCert.

The exam is in online form and consists of choosing the correct answers from the given options.

The exam consists of    questions, while at least   questions (70%) must be answered correctly for successful completion.

The exam is of the “open book” type.

Candidates should use the ‘ITIL Car Rental Scenario’ which gives background information that the questions apply to.

The length of the exam is 113 minutes (90 minutes for English native speakers).

The validity of the ITIL® AI Governace certificate is 3 years.