Customer Interactions

Increase customer demand, satisfaction and loyalty!

Don't underestimate any interaction with your customers. We will help you improve communication with your customers and users, whether through mapping the customer journey, improving the service catalog or a single point of contact with customers.


Customer journey

Even one wrong interaction with your customer can cause bad customer experience. We can help you to map whole customer journey and propose improvement based on CX/UX principles.

Service Catalog

It is more art than science to prepare service catalog for your customers. We can help to design holistic digital service or redesign the existing catalog. 

Service Desk

Improve your single point of contact with your customers and users. We can help you to setup proper omnichannel communication, improve satisfaction rate and service empathy.


We decided to cooperate with OMNICOM based on their many years of experience in providing ITSM services and consulting. Our cooperation was in the preparation of the Service Level Management and Service Catalog design. Their approach was professional and at the same time friendly. Thanks to that, we were able to start the proposed changes immediately and with great commitment. Their expert insight accelerated our implementation of the proposed changes in the production environment and increased our enthusiasm to optimize other operational processes.
Ivana Hancikova
Chief Executive Officer (CEO) at ISFG & block33