Customer interactions
Increase customer demand, satisfaction and loyalty!
Don’t underestimate any interaction with your customers. We will help you improve communication with your customers and users, whether through mapping the customer journey, improving the service catalog or a single point of contact with customers.
AREAS
Customer journey
Even one wrong interaction with your customer can cause bad customer experience. We can help you to map whole customer journey and propose improvement based on CX/UX principles.
Service Catalog
It is more art than science to prepare service catalog for your customers. We can help to design holistic digital service or redesign the existing catalog. ieb.
Service Desk
Improve your single point of contact with your customers and users. We can help you to setup proper omnichannel communication, improve satisfaction rate and service empathy.spokojnosti a empatiu služieb.
References
The whole project was a success. The collaboration with 4me and local support via OMNICOM worked very well. The whole process was focused, quick, agile, and with total quality management. We are very pleased with the outcome.
Karina Rybarova
Head of IT Governance & IT Process Manager