Don’t underestimate any interaction with your customers. We will help you improve communication with your customers and users, whether through mapping the customer journey, improving the service catalog or a single point of contact with customers.
Even one wrong interaction with your customer can cause bad customer experience. We can help you to map whole customer journey and propose improvement based on CX/UX principles.
It is more art than science to prepare service catalog for your customers. We can help to design holistic digital service or redesign the existing catalog. ieb.
Improve your single point of contact with your customers and users. We can help you to setup proper omnichannel communication, improve satisfaction rate and service empathy.spokojnosti a empatiu služieb.
The whole project was a success. The collaboration with 4me and local support via OMNICOM worked very well. The whole process was focused, quick, agile, and with total quality management. We are very pleased with the outcome.
Head of IT Governance & IT Process Manager