New Course ITIL®4 Specialist – Collaborate, Assure and Improve

Key concepts of selected five ITIL practices in one module

The ITIL Specialist – Collaborate, Assure and Improve course is aimed at acquiring important skills and knowledge for effective management of IT services within the ITIL framework. This training is part of the advanced ITIL 4 modules and is mainly focused on collaboration practices, service quality assurance and continuous improvement.

The course provides practical knowledge and skills for effectively creating and maintaining relationships with internal and/or external customers, supported by clear objectives for service levels, with adequate information protection and aligning all this with changing business needs through continuous improvement.

The course covers each of the following practices in detail:

• Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

Completion of the ITIL Specialist – Collaborate, Assure and Improve training leads to the acquisition of ITIL 4 certification, which increases professional competences and value on the labor market.

The training is intended for experts in the field of IT services who want to focus on improving processes and cooperation while maintaining high quality services.