4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers

4me is an ESM solution that enables the cooperation of all internal departments (IT, HR, Facilities) with each other as well as cooperation with external service providers (e.g with some outsourced services). 4me is a self-service application available to all employees, which, in addition to traditional ITIL processes, supports fully integrated knowledge management, time tracking and project management capabilities.

4me features

ITSM Capabilities

  • Self Service
  • Virtual Agent
  • Knowledge Management
  • Service Request & Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Level Management
  • Service Configuration & IT Asset Management
  • Service Continuity Management

Other capabilities

  • Portfolio Management
  • Project Management
  • Resource Planning
  • Time Tracking
  • Financial Management
  • Risk Management

OVerview of ITSM Functionality