4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers

It enables the cooperation of all internal departments (IT, HR, Facilities) with each other as well as cooperation with external service providers (e.g with some outsourced services). Self-service feature is available to all employees. In addition to traditional ITIL processes, 4me supports fully integrated knowledge management, time tracking and project management capabilities.

Supported service management areas

Service management capabilities

  • Self Service & Virtual Agent
  • Knowledge Management
  • Service Request & Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Catalog & Service Level Management
  • Service Configuration & IT Asset Management
  • Service Continuity Management

Other capabilities

  • Strong Service Reporting
  • Business Relationship Management
  • Portfolio Management
  • Project Management
  • Resource Planning
  • Time Tracking
  • Financial Management
  • Risk Management
  • Information Security Management

OVERVIEW OF 4me® FUNCTIONALITY

4me’s next-generation collaboration capabilities allow enterprises and providers to connect their service management workflows. This opens up a new whole world of new possibilities for our customers.
Miroslav Hlohovsky
CEO OMNICOM