4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers
It enables the cooperation of all internal departments (IT, HR, Facilities) with each other as well as cooperation with external service providers (e.g with some outsourced services).
Self-service feature is available to all employees. In addition to traditional ITIL processes, 4me supports fully integrated knowledge management, time tracking and project management capabilities.
Supported service management areas
Service management capabilities
Self Service & Virtual Agent
Service Request & Incident Management
Service Catalog & Service Level Management
Service Configuration & IT Asset Management
Service Continuity Management
Strong Service Reporting
Business Relationship Management
Information Security Management
OVERVIEW OF 4me® FUNCTIONALITY
4me’s next-generation collaboration capabilities allow enterprises and providers to connect their service management workflows. This opens up a new whole world of new possibilities for our customers.
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