4me is an enterprise service management (ESM) solution for seamless collaboration
between internal and external service providers

It enables the cooperation of all internal departments (IT, HR, Facilities) with each other as well as cooperation with external service providers (e.g with some outsourced services). Self-service feature is available to all employees. In addition to traditional ITIL processes, 4me supports fully integrated knowledge management, time tracking and project management capabilities.

4me The Complete Service Management Platform

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Supported Service Management Areas

Service management capabilities

  • Self Service & Virtual Agent
  • Knowledge Management
  • Service Request & Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Catalog & Service Level Management
  • Service Configuration & IT Asset Management
  • Service Continuity Management

Service management capabilities

  • Strong Service Reporting
  • Business Relationship Management
  • Portfolio Management
  • Project Management
  • Resource Planning
  • Time Tracking
  • Financial Management
  • Risk Management
  • Information Security Management

The Premium Implementation Partners 2022 were ceremoniously announced at the international conference 4me Connect 2022, which took place in Rotterdam at the end of May 2022. Among the awarded partners was our company OMNICOM, owing to the successful 4me implementations in Slovakia.

The first implementation was compelling due to its capability to combine IT service management of 6 different companies within one group. The second one demonstrated, among other things, the suitability of the 4me tool for international multilingual companies. This implementation was specifically used for a foreign subsidiary for which IT services are provided by its parent company from Slovakia. With its automatic translation functionality, 4me enables seamless communication between the provider of IT services and the customer of these services, despite the use of different languages.