ITIL®5 Foundation + OC WS

By completing this course, you will not only earn a globally recognized certification but also gain critical skills for today’s digital job market:

• Understanding of the world’s most used best practice for modern management of (not only) IT services
• Acquisition of terminology and key principles of ITIL® best practice
• Understanding how to improve your work and the functioning of your organization through the use of ITIL® practices
• Acquisition of a new way of management in the environment of modern technologies using progressive approaches.
• Future-Proof Your Career: Gain digital and product lifecycle capabilities recognized worldwide, opening doors to advanced management roles.
• AI-Readiness: Learn how to effectively and safely integrate artificial intelligence into your daily work and how to manage change in complex, AI-enabled environments.
• Practical Skills for Modern Work: ITIL 5 shifts from theory to practical “how-to” guidance. You will learn how to connect business strategy with tangible delivery and results.
• Focus on Experience: Understand how to design and improve services that deliver real value to the organization, end-users, and employees alike.
• A Universal Language: Gain a shared terminology and set of principles that facilitate seamless collaboration between IT, product teams, and business leaders.

• Individuals at the beginning of their careers in Service Management, including IT Services (ITSM)
• ITSM managers, Service managers, Service delivery managers, Service owners
• Individuals working in individual parts of IT (digital, product, development), who are strongly linked to the delivery of services
• Members of project teams responsible for the implementation of ITSM processes
• Those interested in the “ITIL® Foundation” certificate
• Professionals Seeking Career Growth
• Existing ITIL Certified Professionals (ITIL v3 Certified, ITIL 4 Certified)

The official syllabus is designed to cover all critical aspects of modern service management:

• Key ITIL Terms, Definitions  for Service Management
  • Understanding core concepts like Value, CX, UX, Operating model, Digital Products, and Digital Services.
• The ITIL Four Dimensions of Product and Service Management
  • Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes.
• The ITIL Product and Service Lifecycle
  • A detailed look at the stages of Discovery, Design, Acquisition, Build, Transition, Operation, Delivery and Support.
• The ITIL Value System
  • The most comprehensive part, covering Guiding Principles, Governance, Management practices, and Continual Improvement.
• The ITIL Guiding Principles
  • Understand 7 ITIL Guiding Principles and how they should be used
• Value Stream Identification, Mapping, and Management
  • Learning how to visualize and optimize the journey from idea to finished product.
• ITIL and Artificial Intelligence
  • An introduction to the AI Capability Model and the responsible use of AI within the ITIL framework.
• Synergy with Other Frameworks
  • How ITIL 5 complements methodologies like Agile, Lean, DevOps, or PRINCE2.

The Omnicom Extra: More Than Just a Syllabus
At Omnicom, we go beyond the standard requirements. We have enhanced our ITIL 5 Foundation course with an exclusive practical workshop. This will brings you real word practical experiences and examples of:

• Service Level Management and SLA
• Service Desk
• Incident Management
• Problem Management
• Change Management
• Service Request management
• and others

There are no formal entry requirements or prerequisites to participate in the ITIL Foundation training.

• The course is led by lecturers with the ITIL® Expert certification, but also by experienced consultants with many practical projects of adoption and adaptation of ITIL® best practice into the environment of various organizations. Therefore, in the course you will learn real practical experience.
• We go beyond the standard requirements. We have enhanced our ITIL 5 Foundation course with an exclusive practical workshop where:
  • We analyze real-world case studies from our consulting practice.
  • We discuss specific challenges you face in your own organization.
  • We provide a significantly deeper focus on the Transition and Operation phases, ensuring you can apply your new knowledge immediately.
• Manuals (Student Books) and other courseware for the course are not purchased from third parties, but are the result of our own development under the guidance of consultants and course instructors
• Two sets of the Sample papers are available for participants. We are providing not only the questions, but also answers and rationalization for the students to learn what was good, but also what was bad and why it was bad answer. Thi maximise success at the real certification exam.
• Innovative ways of teaching – we include innovative ways in the courses, which enable a better understanding of the course content and increase the chances of successfully passing certification tests.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF Slovakia and the operation of the largest professional portal in the field of best practice allows us to constantly improve.

ITIL 5 Foundation is not just about learning processes—it is about understanding how to create value that matters in today’s digital era.

• The PeopleCert exam for obtaining the internationally valid ITIL® Foundation certificate is included in the price of the course and takes place online at the date booked with PeopleCert.
• There are 40 questions, each worth 1 mark. There is no negative marking. Candidates will need to get 26 questions correct (65%) to pass the exam.
• The exam is in online written form and consists of choosing the correct answers from the above options.
• The length of the exam is 60 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 75 minutes in total.
• This is a closed book exam. No extra materials or electronic devices are allowed.

The ITIL® Foundation certificate is valid for 3 years.