Organize your entire department and deliver in-house services with quality, transparency and effortlessness.

ALVAO Service Desk will provide one contact point for all applications in the company. The research team will gain an overview of the amount of work, clear priorities and improved communication.
ALVAO Asset Management allows you to have an overview of each device in one place, from purchase to disposal. No tracing, loss and ambiguity.

Available SaaS or locally (on premise)

Supported areas of service management

ITSM Processes

  • Incident management 
  • Request fulfillment
  • Problem management
  • Change management
  • Service Asset & Configuration Management
  • Service Catalog Management
  • Asset Management
ALVAO is certified for 7 ITIL® processes according to PinkVerify 2011 (issued by Pink Elephant).

Other areas

  • Friendly user interface based on Microsoft products
  • Outlook Add-in
  • Knowledge base
  • Acceptance protocols electronically
  • Asset inventory support
  • License management
  • Automation of routine tasks

ALVAO is evaluated by AXELOS to the Gold level within the ITIL Software Endorsement Scheme.

OVERVIEW OF ALVAO FUNCTIONALITIES

  • Work with ALVAO directly in Outlook
  • Share your favorite views with the whole team
  • Thin client
  • Web inventory
  • Easily configurable forms
  • Clear log of events
  • Self-service portal
ALVAO Screen
  • API
  • Integration with Microsoft Teams
  • Robust support for objects and configuration items
  • Clear workflow designer
  • Visualization of links between objects in CMDB
ALVAO products are strongly linked to Microsoft technologies and therefore their technological and user adaptation is extremely fast in such an environment, not only for the services of IT departments but also for services of other support functions of the organization. Users greatly appreciate the opportunity to work with ALVAO directly in the environment of the MS Oulook email client.
Miroslav Hlohovsky
CEO OMNICOM