Autumn with ITIL 5

Discover the courses that will prepare your IT for the future

Autumn 2026 at OMNICOM will be dedicated to ITIL® 5 courses designed to help IT professionals prepare for the next generation of IT Service Management (ITSM). Whether you are an experienced ITIL 4 or ITIL v3 certified professional or an expert looking to expand your knowledge with the latest best practices, the new portfolio offers learning opportunities for every level of experience.

ITIL Foundation (Version 5): Build Your Knowledge on a Strong Foundation

Every ITIL 5 journey begins with ITIL Foundation. This course provides a common language and a solid understanding of the core ITIL 5 principles—how organizations create value through digital products and services, how the modern product and service lifecycle operates, and how different parts of an organization work together to achieve business outcomes.

The course is suitable for anyone who wants to understand the fundamentals of ITIL 5—from IT professionals encountering the framework for the first time to managers seeking a better understanding of modern IT operations. OMNICOM’s offering also includes a bonus workshop featuring practical insights and interactive discussions.

ITIL Service (Version 5): Building High-Quality and Resilient Digital Services

Digital services are at the heart of modern organizations. ITIL Service focuses on designing, building, operating, and continually improving services that deliver value to users while supporting organizational objectives.

Participants gain practical insight into the complete service lifecycle—from service acquisition and creation to operations, support, and continual improvement.

This course is particularly suitable for professionals working in:

  • IT service management
  • IT operations
  • Service delivery
  • Service support and operations

ITIL Product (Version 5): Managing Digital Products

Digital products are now at the core of business success. ITIL Product demonstrates how to manage products from the initial concept through long-term evolution to maximize value for both customers and the organization.

You will learn how to align product management with IT services and business strategy while effectively managing the entire product lifecycle in accordance with modern ITIL 5 principles. This course is ideal for professionals who want to elevate their product management capabilities to a strategic level and respond more effectively to the demands of digital business.

ITIL Experience (Version 5): Experience as a New Success Factor

Technology alone is no longer enough. Success depends on the experience delivered to users, customers, and all stakeholders.

ITIL Experience explores how to understand, measure, and continuously improve experience throughout the lifecycle of digital products and services. Topics include experience-centered design, customer feedback, quality signals, and continual improvement.

The course is ideal for professionals working with services, customer experience, products, or digital initiatives.

ITIL Strategy (Version 5): Connecting Technology with Business Strategy

Successful IT requires a clear strategic direction. ITIL Strategy helps professionals understand how to develop, implement, and continuously adapt strategy in today’s complex, dynamic, and constantly evolving environment.

Participants will explore topics such as:

  • Digital strategy
  • Strategic decision-making
  • Aligning technology investments with business objectives
  • Organizational capability management
  • Sustainable strategy

The course is designed primarily for leaders, managers, and professionals responsible for shaping IT and digital strategy.

ITIL Transformation (Version 5): Successfully Managing Change

Transformation is not a one-time project – it is an organization’s ability to continuously adapt.

ITIL Transformation provides a practical approach to managing change, transformation programs, and improvement initiatives. Participants learn how to establish effective governance, engage people, technologies, and processes, and ensure that transformation delivers measurable business value.

The course is suitable for:

  • Transformation leaders
  • Change managers
  • Consultants
  • Professionals involved in strategic initiatives

ITIL Managing Professional Transition (Version 5): Update Your ITIL Expertise

For professionals already experienced with ITIL 4 or ITIL v3, OMNICOM offers ITIL Managing Professional Transition (Version 5).

This course focuses on the most significant updates introduced in ITIL 5, enabling experienced professionals to refresh and modernize their knowledge without repeating the fundamentals. It covers the Foundation, Product, Service, Experience, and Transformation modules.

Choose Your ITIL 5 Journey with OMNICOM

Whether you are starting your ITIL journey, expanding your professional expertise, or preparing your team for the next era of digital services, ITIL 5 provides a practical framework for today’s business challenges.

OMNICOM’s autumn courses are designed not only to help you achieve certification but, more importantly, to ensure you can apply your knowledge in real-world environments.

Choose the ITIL 5 course that matches your goals and become part of a new generation of IT professionals ready to create value in the digital world.