ITIL Managing Professional Transition (Version 5)

Provides a clear and simple upgrade path for professionals with existing ITIL 4 and ITIL v3 designations

Supports a smooth transition to future-ready roles aligned with the new ITIL

Enables faster, more holistic alignment of product and service teams, strengthening customer trust and improving return on digital investment

By the end of this course, you will be able to:

• describe the ITIL Product and Service Lifecycle Model and its activities
• distinguish between product, service, and experience perspectives
• describe the purpose, steps, and outputs of all 8 product and service lifecycle activities and apply a product vendor and a service provider perspective to each activity
• understand lifecycle integration, value streams, and operating models
• explain the ITIL Experience Model and its components and the concepts, roles, interactions, journeys, and expectations presented in ITIL Experience
• understand the ITIL Transformation Model and apply transformation and governance concepts
• explain the role of AI in product, service, and experience management as well as transformation

Professionals who have invested in ITIL 4 or ITIL v3 certifications and require a straightforward upgrade route

Professionals at all levels and across all types of organizations involved in digital product and service management

• Product Manager
• Product Owner
• Digital Product Manager
• Service Delivery Manager
• IT Operations Manager
• Site Reliability Engineer (SRE)
• Customer Experience (CX) Lead
• Digital Experience Manager
• Digital Transformation Manager
• Change Manager
• Solutions Architect
• Service Manager
• Support Manager
• Incident Manager
• Practice Owner

Focus on the key enhancements and changes from ITIL 4 to ITIL (Version 5) across Foundation, Product, Service, Experience, and Transformation

Day 1

• Key concepts of ITIL
• Digital products, services, value
• ITIL Product and Service Lifecycle Model
• Value chain activities
• Lifecycle Management activities
  • All 8 activities from a product and a service lens
    • Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support
    • Key parts of the activities
      • Key concepts and practices
      • Execution steps and outputs
      • Success factors and metrics

Day 2

• Lifecycle Management activities (continued)
• Managing the end-to end lifecycle and Value streams & operating model
  • Operating model
  • Value streams
  • Principles of organizational and technology
  • Product management and service management success factors
  • Optimize organizational structures

Day 3

• ITIL Experience
  • Introduction to ITIL Experience
    • The essence of experience
    • Digital experience and the ITIL Experience Model
    • Anticipation, perception, and evaluation in experience
    • The essentials of digital experience
  • Experience stakeholders and tensions
  • Experience and the ITIL Four Dimensions
  • Experience in the ITIL Product and Service Lifecycle
  • Capturing experience: evidence, signals, and quality
  • Service journeys: relationships, agreements, and stakeholder journeys
  • Continual experience improvement

Day 4 and 5

• ITIL Transformation
  • Introduction to the ITIL Transformation Model
    • Layers, stages, steps, and contextual adaptation in transformation
      • Four layers of the ITIL Transformation Model (governance, positioning, execution, learning) and their role
      • The ITIL Transformation Model is applied
      • The twelve stages of the ITIL Transformation Model and their steps
      • Explain how ‘ordered’, ‘complex’, ‘chaotic’ and ‘confused’ contexts affect transformation
      • Apply the stages of the approach to transformation and the steps within each stage in the appropriate sequence
  • Transformation patterns
    • Introduction to common patterns for transformation
    • Initiation patterns
    • Governance patterns
    • Execution patterns
  • End-to-end transformation examples
  • Measurement, tools, learning, and synthesis
    • Tools, methods and techniques
    • Measurement and evidence
    • Learning and knowledge transfer
• ITIL and AI
• ITIL and other frameworks

The course candidate must hold:

• ITIL 4 Managing Professional or
• ITIL 4 Master or
• ITIL v3 Expert or
• ITIL v3 Master

The certificate must be shown before taking the course.

Note: The certification exam cannot be taken without prior participation in this accredited course.

The most efficient way for experienced ITIL professionals to transition to ITIL (Version 5)

Focused only on what has changed, without repeating existing knowledge

Designed to protect prior investment while enabling progression to future-ready capabilities

This module includes:

• Student book: the definitive guide, core to your learning experience and professional excellence
• The ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation (Version 5) official eBooks. These valuable guides will be your go-to references for your work, exam preparation, and professional development.
• 2 Sample Papers (Questions, Answers and Rationales): an essential practice opportunity, as performance is a reliable indicator of your exam readiness. All answer options (correct and incorrect) are explained with references to the Official Book.
• Glossary: provides basic terms and definitions
• Powered learning experience by OMNICOM Mind maps

• The course is led by trainers with ITIL® Master certification, but also by experienced consultants with many projects of adoption and adaptation of ITIL® best practice in the environment of various organizations. Therefore, you will learn real practical experience on the course.
• OMNICOM team is part of the prestigious PeopleCert ITIL Development Group and co-authors of selected ITIL practices.
• The course contains several practical exercises that help the understanding of individual principles.
• We include innovative teaching methods in the courses, which allow a better understanding of the course content and increase the chance of successfully passing the certification exam.
• We are constantly improving the level of courses and lecturers – participation in professional associations such as itSMF and running the most extensive professional portal in the field of best practice allows us to keep improving.

The PeopleCert certification exam for obtaining the internationally valid ITIL® MPT certificate is included in the course price and takes place online at the date booked with PeopleCert.

To achieve the designation, you need to pass two exams, which can be scheduled separately and taken in any order.

Exam 1 – ITIL Transformation (Version 5)

• 40 questions, while at least   questions (70%) must be answered correctly for successful completion
• The length of the exam is 113 minutes (90 minutes for English native speakers)

Exam 2 – ITIL Managing Professional Transition – Product, Service, Experience (Version 5)

• 60 questions, while at least   questions (70%) must be answered correctly for successful completion
• The length of the exam is 150 minutes (120 minutes for English native speakers)

The validity of the ITIL® MPT certificate is 3 years.