Xurrent
Xurrent – A Modern Platform for IT and Enterprise Service Management
Xurrent (formerly known as 4me) is a cloud-based service management platform (ITSM/ESM) that combines advanced automation, artificial intelligence, and an intuitive interface. It helps organizations efficiently manage requests, incidents, changes, and other processes, while providing a unified environment for IT, business teams, and external partners.
Solutions for Different Segments
Xurrent delivers solutions that shift IT into an automated mode – from IT Service Management (ITSM), which leverages AI-driven workflow automation, efficient ticket handling, and full visibility of service delivery, through IT Operations Management (ITOM) with full-stack monitoring, AI-powered insights, and automated interventions to prevent incidents, all the way to Enterprise Service Management (ESM), where Xurrent connects various departments – IT, HR, Facilities, and Procurement – into an intelligent and seamless digital ecosystem.
IT Service
Management
Incident, Problem, Change, Request; Service Catalog and SLA, Knowledge Base
Enterprise
Service Management
HR, Facilities, Marketing; Unified Employee Portal; Approval Process Management
MSP and multitenant Environment
Separate Client Environments; Secure Data Sharing; Client-Level SLA
Xurrent provides visibility and control over the entire service lifecycle – from ITSM and ESM to multitenant solutions for service providers. With AI automation, process integration, and a unified portal, it accelerates request resolution, enhances team collaboration, and improves user satisfaction. Its flexible architecture ensures quick adaptation to the needs of both organizations and clients.
Key Features
AI
Asistents
Automatic Request Sorting
and Resolution with AI.
Workflow
Automation
Graphical Design and Execution
of Processes without Coding.
Omnichannel
Support
Unified Processing of Emails,
Portal, Chat, and API.
CMDB & Asset Management
Complete Overview of Configurations
and Their Relationships.
Integrations
& API
Connectors for Monitoring, ERP,
CRM, and Other Tools.
Analytics
& Reporting
Clear Reports on SLA,
KPI, and Trends.
Easy
Quick Start without Complications
Start using the solution within just a few weeks. Thanks to simple deployment and an intuitive interface, you don’t need complex customizations or lengthy implementations. Low-code/no-code tools allow you to tailor the system precisely to your team’s needs.
Advance
Intelligent Automation
The system delivers AI-powered automation that helps you work more efficiently – resolving requests faster and increasing productivity. At the same time, modern security standards and certifications ensure reliable and secure usage.
Complete
Everything in One Place
A complete platform that covers processes across the entire organization – from IT and HR to Finance and Sales. It supports international standards, offers easy integrations with other systems, and provides a full-featured service management tool under one roof.
Why Choose Xurrent and OMNICOM?
Automate, innovate, and enhance service delivery with a next-generation platform. OMNICOM, your partner in digital transformation, is here to help. As a Xurrent partner, OMNICOM not only implements the platform but also provides consulting services and expertise in Service Management, complementing the platform’s capabilities with deep knowledge of implementation and optimization.
- OMNICOM is the official Xurrent partner in Central Europe.
- ISO 27001 Certification – we guarantee the security of your data.
- Local support in Slovak, Czech, and English.
- Experience from large projects – implementations for energy, public sector, and enterprise.
- Fast implementation and flexible licensing – you pay only for what you actually use.
References and success stories
- MH Teplárenský holding a. s. – an implementation of Xurrent that unified IT Service Management for six different companies within a single group.
- NAFTA, a. s. – an implementation that demonstrated the suitability of Xurrent for international companies where multiple languages are used.
- Slovenské elektrárne – deployment of an ICT Service Desk for 4,000 users and 160 IT specialists, with a CMDB containing 40,000 items.
Are you ready to make your services more efficient?