The AI-Powered ITxM Platform

Xurrent (formerly known as 4me) is a modern AI-powered ITxM platform that unifies IT service management, enterprise workflows, and incident response in a single system. Unify IT service management, operations, and incident response in one modern platform.

Replace multiple tools with a single system designed for speed, automation, and real business value.

Xurrent is a next-generation ITxM (IT Experience Management) platform that brings together ITSM, ESM, IT operations, and incident response into a single, unified solution. Designed for modern organizations, Xurrent helps you simplify complexity, accelerate service delivery, and reduce operational costs.

AI-powered

AI embedded across every workflow

Xurrent leverages built-in AI to transform how teams work:

• Intelligent ticket routing and classification
• AI-assisted responses and knowledge suggestions
• Automated summarization of tickets and incidents
• Faster root cause analysis and post-incident reviews

AI is not an add-on. It is part of the platform.

Unified Platform

Stop switching tools. Start delivering value.

Xurrent replaces multiple disconnected tools with one unified platform:

• IT Service Management (ITSM)
• Enterprise Service Management (ESM)
• IT Operations & monitoring integrations
• Incident Management & Response (IMR)

Easy

Quick Start without Complications

Start using the solution within just a few weeks. Thanks to simple deployment and an intuitive interface, you don’t need complex customizations or lengthy implementations. Low-code/no-code tools allow you to tailor the system precisely to your team’s needs.

Xurrent Overview

Rewards and certifications

Your trusted implementation partner

Automate, innovate, and enhance service delivery with a next-generation platform. OMNICOM, your partner in digital transformation, is here to help. As a official Xurrent partner in Central Europe, OMNICOM not only implements the platform but also provides consulting services and expertise in Service Management, complementing the platform’s capabilities with deep knowledge of implementation and optimization.

• ITIL Masters – certified consultants
• ISO 27001 Certification – we guarantee the security of your data.
• Tailored design aligned with ITIL best practices.
• Local support in Slovak, Czech, and English.
• Experience from large projects – implementations for energy, public sector, and enterprise.
• Fast implementation and flexible licensing – you pay only for what you actually use.

References and success stories

• MH Teplárenský holding a. s. – an implementation of Xurrent that unified IT Service Management for six different companies within a single group.
• NAFTA, a. s.  – an implementation that demonstrated the suitability of Xurrent for international companies where multiple languages are used.
• Slovenské elektrárne – deployment of an ICT Service Desk for 4,000 users and 160 IT specialists, with a CMDB containing 40,000 items.

Are you ready to make your services more efficient?