Level Up: Move Your IT to the Next Stage

Every IT organization is on its own digital transformation journey. Some teams spend most of their time responding to incidents and putting out fires, while others have established processes and are looking to optimize performance and automate services. But how do you know where your organization stands—and what the next step should be?

That’s exactly what Level Up: The IT Maturity Series from Xurrent is designed to address. This free three-part webinar series helps IT professionals identify their current level of IT maturity and provides practical guidance on progressing from reactive IT operations to IT as a strategic business enabler.

Level 1: Insert Coin – Stop Fighting Fires. Start Running IT

August 6, 2026

The first webinar is designed for organizations operating at the Reactive stage of IT maturity. If your IT team spends most of its day resolving incidents, handling recurring issues, and constantly reacting to unexpected problems, this session is the ideal starting point.

During the webinar, you’ll learn:

• How to identify the biggest obstacles preventing efficient IT operations.
• How to establish core incident and service request management processes.
• Which workflows help reduce recurring issues.
• How to gain better visibility and control over daily IT operations.

The goal is to help your IT team move beyond firefighting and begin managing services in a structured and proactive way.

The Complete Level Up Series

The webinar series consists of three sessions:

• Level 1 – Insert Coin: Stop Fighting Fires. Start Running IT
  August 6, 2026 – Reactive

• Level 2 – Press Start: You Have Process. Now Make It Perform.
  August 27, 2026 – Structured

• Level 3 – Put On The Headset: IT as a Business Driver – The ESM Opportunity
  September 24, 2026 – Optimized

Each webinar focuses on a specific stage of IT maturity and demonstrates real-world workflows, practical configurations, and proven approaches instead of generic sales presentations.

Bonus for Participants

Anyone who registers for and attends all three webinars will be entered into a prize draw to win a Meta Quest VR headset.

Who Should Attend?

This webinar series is ideal for:

• IT Managers
• Service Desk Managers
• ITSM Professionals
• IT Infrastructure Administrators
• CIOs and IT Leaders
• Organizations looking to improve their IT service maturity

Participation is free, but registration is required.