GigaOm Radar 2026

An independent view of ITSM tools – GigaOm Radar 2026 – finally delivers what the market has been missing

For years, one of the biggest gaps in the IT Service Management (ITSM) space has been the lack of a solid, independent study that compares ITSM tools based on real capabilities—not vendor marketing.

That’s exactly why the GigaOm Radar for IT Service Management 2026 stands out. It is a vendor-agnostic, analyst-driven evaluation focused on the depth of ITIL 4 support, actual product capabilities, and measurable business value.

From a practical perspective, what makes this report particularly valuable is how closely its findings align with real-world experience from ITSM and Enterprise Service Management (ESM) implementation projects. The emphasis on:

  • depth of ITIL 4 support,
  • the ability to connect ITSM with operations and business value,
  • and realistic ESM adoption

reflects the key challenges and success factors organizations face every day.

Xurrent as a Leader and Fast Mover

In this context, it is no surprise that Xurrent has been positioned as a Leader and Fast Mover in the Innovation / Platform Play quadrant.

The analysts highlighted several important strengths:

1. Depth of ITIL 4 certification
Xurrent was recognized for its strong certification coverage in both ITSM infrastructure (6 of 8 disciplines) and business value (6 disciplines), placing it among the most comprehensively certified solutions in the evaluation.

2. Complete ITSM + ESM platform
The platform is described as a comprehensive solution covering both ITSM and enterprise service management. Built-in templates help accelerate deployment, while individual departments can independently design and manage their own service portals.

3. Innovation positioning
Being placed in the Innovation quadrant confirms that Xurrent is among the vendors actively pushing the boundaries of ITSM and expanding its role across the enterprise.

Why This Report Matters

The GigaOm Radar 2026 is especially valuable in scenarios where organizations:

  • compare ITSM platforms based on ITIL 4 capabilities,
  • evaluate readiness for ESM adoption,
  • or look for innovative solutions with long-term strategic value.

The Leader and Fast Mover designations carry significant weight in IT leadership discussions—particularly when making decisions about long-term platform investments.

Whether you are currently evaluating ITSM tools or simply keeping track of market developments, the GigaOm Radar provides something the industry has long needed: a credible, independent reference point for serious ITSM decision-making.

And that is precisely what makes this report such a valuable resource for anyone who takes ITSM seriously.

📄 The GigaOm report is available at: xurrent.com