Sera AI: A New Era of Service Management

AI as an Integral Part of the Platform

Xurrent recently introduced Sera AI – an advanced “AI fabric” deeply embedded into the platform, delivering real-time automation, intelligent ticket management, and contextual support. AI is not just an add-on – it becomes the central brain of the system, reacting, learning, and continuously improving.

  • Automated request summarization: Sera AI can generate clear and concise ticket summaries at scale, significantly saving time.
  • One-click knowledge articles and rules creation: Eliminates routine work – simple and effective.
  • Sentiment-aware ticket classification: Detects tone and urgency, enabling faster and more accurate responses.
  • Scalable automation powered by a decade of data: Trained on more than 900 verified scenarios from over 10 years of service data.
  • Continuously adaptive AI: Sera AI is always active, learning from every interaction and increasing its efficiency over time.

Time Savings in Practice

These capabilities can save an individual IT specialist the equivalent of half a workload on average – not only in time, but also through structural transformation of processes.

AI Without Additional Costs

“Sera AI represents a significant step in how we help service teams work more efficiently,” says Kevin McGibben, CEO of Xurrent. He adds that this AI is part of the platform without extra fees or complicated licensing.

Phil Christianson, CPO of Xurrent, adds: “This connected AI mesh was designed to handle routing, classification, automation, and summarization – and it gets better with every interaction.”

Scott Hutchins, VP of AI and Integrations, confirms the ease of deployment: “We want AI not to be a black box or an expensive add-on, but a practical tool that delivers value immediately.”

Conclusion

Sera AI by Xurrent is a practical, powerful, and cost-effective way to modernize service management. For companies looking to increase efficiency, reduce manual workload, and improve customer experience, it is a true game changer.