Xurrent became the market leader
We are proud to announce that the Xurrent platform has been recognized as a Market Leader in the field of IT and Enterprise Service Management (ESM) solutions in the prestigious Research In Action Vendor Selection Matrix™ report. This recognition is a strong confirmation not only of the technological quality of the platform, but above all, the trust and satisfaction of customers around the world.
An exceptional result that says it all
Research In Action annually ranks IT solution providers based on feedback from over 10,000 IT and business leaders around the world. And it was these customers who decided – Xurrent is #1 in three key areas:
- Customer Satisfaction
- Value for Money
- Recommendation Index
Why do customers choose Xurrent?
The Xurrent platform delivers real value with features that reflect the current needs of IT teams:
✅ Intuitive and modern interface – fast user adoption,
✅ AI-powered automation – less routine, more value,
✅ Rapid deployment – a working solution in weeks,
✅ Scalability and performance – a platform ready to grow with your business,
✅ StatusCast – effective communication during incidents and maintenance.
User recommendations are one of the strongest indicators of satisfaction. That’s why Xurrent’s #1 position in the Recommendation Index is especially special. “This award is not just about Xurrent – it’s a confirmation of our customers’ success. We are proud to build a solution that really helps increase productivity every day.” Kevin McGibben, CEO, Xurrent. Earning the Market Leader title is proof that we are on the right track. At the same time, it is a commitment to constantly innovate – with our customers at the center of everything we do.
OMNICOM and Xurrent: a partnership that delivers results
At OMNICOM, we already know why customers around the world love Xurrent. That’s why we recommend and implement this platform for our clients – and their satisfaction speaks for itself.
Join the leaders who have changed the way they manage their IT and business services. Learn more about the Xurrent solution or read one of our implementation success stories that can inspire your organization.
About Research In Action and the Vendor Selection Matrix™
Research In Action (RIA) is a respected independent IT research and consulting firm. Their Vendor Selection Matrix™ reports are recognized for their unique methodology based on real customer data – up to 63% of the rating is based directly on feedback from IT and business leaders.
In the IT and Enterprise Service Management Solutions RIA evaluated vendors in eight areas including vision, innovation, market strategy, breadth of offering, market share growth, customer satisfaction and return on investment. Xurrent emerged as the absolute leader in this ranking.
Want to know why Xurrent is a customer favorite?
See for yourself why Xurrent is winning the hearts of users around the world. Contact us – we will be happy to show you how Xurrent can help your organization grow and streamline service management.