ITIL in the Spotlight of NEXTECH Magazine

We are pleased to announce that the topic of ITIL (Version 5) has been featured in the latest issue of NEXTECH, one of Slovakia’s most widely read and respected technology magazines covering IT, innovation, and digital technologies.

ITIL (Version 5) was one of the main topics of this issue and was even featured on the magazine’s cover. For the professional community, this is a clear indication that discussions about the future of IT service management are attracting increasing attention.

ITIL (Version 5): A Topic Resonating in Practice

The article primarily focuses on how ITIL (Version 5) is becoming a response to the evolving needs of organizations in the digital era.

One of the key messages highlighted is that IT is no longer merely a support function. Instead, it is increasingly contributing to business value creation, digital products, and customer experience.

ITIL® 5 addresses this shift by moving:

  • from processes to value creation,
  • from isolated activities to end-to-end service management,
  • from technical metrics to real business impact.

The article also highlights the growing importance of artificial intelligence in IT service management and the need for a framework that helps organizations approach this transformation systematically.

An Important Signal for the Market

The fact that ITIL (Version 5) appears on the cover and within the magazine’s main editorial content confirms that this topic:

  • is not merely academic or certification-focused,
  • genuinely resonates with IT organizations in practice,
  • and is becoming an integral part of the broader discussion on digital transformation.

This is also an important milestone for organizations that have already implemented ITIL (Version 5) or are considering its adoption. It demonstrates that ITIL represents a direction aligned with broader trends in the IT industry rather than an isolated concept.

OMNICOM and ITIL

At OMNICOM, we have long been helping organizations implement ITSM and ESM principles in practice, connecting IT and business through processes, tools, and training. ITIL® is a natural part of this approach and serves as the foundation for our educational activities, including ITIL® Foundation training courses. We are therefore pleased to see this topic receiving increasing attention in professional media that shape the technology discussion in Slovakia.

It is becoming evident that IT service management is no longer just an internal IT topic but an important part of the conversation about the future of digital organizations. And we are proud that OMNICOM is part of this discussion.