Zenduty
Incident & On-Call Management for Modern Teams
Zenduty is a platform for incident, alert, and on-call management with a focus on rapid response, reliable escalation, and streamlined collaboration across SRE/DevOps/IT teams. It helps shorten the time from detection to resolution, coordinate interventions, and keep SLAs on track—powered by AI and 150+ native integrations.
Zenduty is a leader in incident and alert management. Integrating Zenduty with the Xurrent platform, which focuses on IT Service Management (ITSM), provides organizations with a comprehensive solution for operations and incident management. The tool enables not only rapid handling and resolution of incidents, but also the prevention of recurring issues.
Where does Zenduty deliver the biggest impact?
IT Operations/
NOC
Centralized alerts, clear on-call schedules, fast escalations
SRE
& DevOps
Cross-service coordination, post-mortems, runbooks, automation
Support
& Customer teams
Unified communication, e-mail, push, Slack, MS Teams) and clear status pages
Key Features
On-call
planning and escalation
Team schedules, holidays, and rotations; multi-level escalations with acknowledgment.
Inteligent alerting (omnichannel)
Alerts via Phone/SMS/e-mail/push/Slack/Teams; routing by severity and time.
AI assistants for incidents
AI summaries, context-aware Q&A, post-mortem drafts, and planning support.
Post-mortem, playbooks & wf automation
Post-mortem generation, standardized runbooks, and no/low-code workflow actions.
Service Dependency Mapping & Status Pages
Service relationships and impacts, with publishing to status pages.
Reporting and Analytics
SLA, MTTA/MTTR, trends, team workload, and exports for improvement.
Integrations and measurable impact
Zenduty connects to monitoring, APM, log management, ticketing, and communication tools. 150+ prebuilt integrations (Datadog, Grafana, Prometheus, New Relic, Jira, ServiceNow, Xurrent via generic connectors, and more). Zenduty reports reducing MTTR by up to ~60% thanks to AI assistance, automations, and better incident coordination. (Actual results depend on your context and process setup.)
Why Zenduty and OMNICOM?
Local implementation & support
Setup of on-call, escalations, integrations, and reporting in line with your processes.
Integration with existing ITSM/ESM
Experience with Xurrent, GLPI, HaloITSM, and Lansweeper; designing the end-to-end flow from alert to ticket and feedback. Plus experience with enterprise and public sector projects across Central Europe.
Best practices aligned with ITIL/DevOps/SRE
Design of roles, playbooks, KPIs, and retrospectives for continuous improvement.