itSMF Slovakia Club Evening

Service Mapping – From Data to Clarity

Do you truly have visibility into your IT infrastructure, or just a large amount of data without context?

Service Mapping—mapping services, their relationships, and dependencies—is the key to turning technical information into a clear picture that supports business decision-making.

That’s why we decided to dedicate a standalone itSMF Slovakia club evening to this topic, focused on practical experience, open discussion, and sharing know-how from real-life IT environments.

  • Date: 11 February 2026
  • Time: 17:00–19:00
  • Format: Informal discussion meetup / Club evening
  • Venue: NIKAR  
  • Registration: Club Evening

Why attend?

Today, Service Mapping is not just about documentation in a CMDB. It is a tool that:

  • helps better understand the business impact of incidents,
  • simplifies change management,
  • improves decision-making quality in ITSM processes,
  • creates a shared language between IT and the business.

During the discussion, together with our speakers- Pavol Holbík, Head of Training Services at OMNICOM, and Gabriel Lenčéš, IT Process Analyst at ESET– we will look at what makes service mapping truly effective, and where teams most often run into challenges.

What will we focus on?

Throughout the evening, we will touch on key Service Mapping topics in the ITSM context:

  • Why do we do Service Mapping at all?
    Moving from technical records to real business value.
  • Service nomenclature:
    Differences between Business, Technical, and Application services—and why not to mix them.
  • Service anatomy:
    Logical layers from the user interface down to the network infrastructure.
  • The art of relationships:
    The essential minimum for quality mapping and the key CI classes.
  • Service Mapping in practice:
    How proper mapping supports Incident, Problem, Change, and Event Management.
  • The world around Service Mapping:
    The link to Enterprise Architecture, TBM, and options for cost calculation.
  • Pitfalls and dead ends:
    Common mistakes—duplicates, unclear logic, missing data ownership.

This club evening is intended for everyone who wants to look at Service Mapping realistically, share experience, and take away concrete inspiration applicable in everyday practice.

We look forward to meeting you and to a lively discussion.