Xurrent has become a market leader
We are proud to announce that the Xurrent platform has been recognized as a Market Leader in the prestigious Research In Action Vendor Selection Matrix™ for IT and Enterprise Service Management (ESM) solutions.
This recognition is a strong testament not only to the technological excellence of the platform but, above all, to the trust and satisfaction of customers worldwide.
A remarkable achievement that speaks for itself
Research In Action evaluates dozens of IT solution providers every year based on feedback from over 10,000 IT and business leaders globally.
And this year, customers were clear – Xurrent secured the top spot in three key categories:
- Customer Satisfaction – highest levels of user happiness
- Price vs. Value – best return on investment
- Recommendation Index – most recommended solution by actual users
Why do customers choose Xurrent?
Because Xurrent delivers real value through features that meet today’s IT team needs:
✅ Intuitive, modern interface – easy to use, quick to adopt
✅ AI-powered automation – less routine, more productivity
✅ Fast deployment – fully operational in just a few weeks
✅ Scalability and performance – a platform that grows with your business
✅ StatusCast – real-time communication during incidents or planned maintenance
Customer recommendations are one of the strongest indicators of success. That’s why being ranked #1 in the Recommendation Index is especially meaningful for us.
“This recognition isn’t just about Xurrent – it’s a reflection of our customers’ success. We’re proud to be building a solution that truly helps organizations boost productivity every single day.” Kevin McGibben, CEO, Xurrent
Earning the title of Market Leader confirms we’re on the right path. At the same time, it strengthens our commitment to continual innovation – with our customers at the heart of everything we do.
OMNICOM & Xurrent: A Partnership That Delivers Results
At OMNICOM, we already know why customers around the world love Xurrent. That’s why we confidently recommend and implement the platform for our clients – and their satisfaction speaks for itself.
Join the leaders who have transformed the way they manage IT and enterprise services.
Learn more about Xurrent, or explore some of our customer success stories – they might just inspire your organization. 😊
About Research In Action and the Vendor Selection Matrix™
Research In Action (RIA) is a respected independent IT research and consulting firm. Its Vendor Selection Matrix™ reports are highly valued for their unique methodology based on real customer feedback – with 63% of the evaluation derived directly from insights shared by IT and business decision-makers.
For the IT & Enterprise Service Management report, RIA evaluated vendors across eight key criteria, including vision, innovation, go-to-market strategy, breadth of offering, market share growth, customer satisfaction, and return on investment.
Xurrent emerged as a clear leader in this ranking.
Ready to Discover Why Xurrent is a Customer Favorite?
See for yourself why Xurrent is winning the hearts of users across the globe.
Contact us today – we’ll be happy to show you how Xurrent can help your organization grow and streamline service management.